Terms of Service

Effective — 2026-06-01

Parties

These Terms govern use of the Upgear platform provided by Upgear CRM ("we"). By subscribing to Upgear, you ("Customer") accept these Terms.

Subscription

Upgear Core is billed annually, with rates tailored by association membership, geography, and team size. Three optional addons (WhatsApp Marketing, AI Copilot, Photo Attendance) are billed annually in addition to Core. Specific rates for any deployment are confirmed in writing on the demo call and good for 90 days.

Cancellation and refunds

Cancellation of subscription and refund eligibility are governed by the published Cancellation and Refund Policy. Customer data can be exported in full at any point during or after the subscription, per the data-ownership clause below.

Pass-through fees

WhatsApp provider message fees and Razorpay transaction fees pass through at the external provider’s published rates. We do not mark these up.

Data ownership

All customer data remains the property of the Customer. We hold data only as a processor for the purpose of providing the service. Per-tenant database architecture means your data lives on its own SQL database, isolated from every other customer.

Service availability

We target 99.5% monthly uptime, excluding scheduled maintenance windows (notified 48 hours in advance). Credit terms for sustained outages are available on request.

Governing law

These Terms are governed by the laws of India. Courts at Kolhapur, Maharashtra have exclusive jurisdiction.

This is a minimum-viable Terms of Service. A full commercial agreement is executed with every paying customer; this public page summarises the key commitments.