For your team/Role 01/Owners
You own the company. So every problem finds you.
…even at dinner. Even at 11 at night.This is Rahul. He runs a pest-control company. Below, you live one of his Tuesdays twice: once the old way, once with UPGEAR. Watch what leaves his head, and where it goes.
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Rahul Deshmukh · Owner
KAVACH PEST SOLUTIONS · MUMBAI + PUNE
4 branches
38 technicians
212 AMC clients
Sir, client is angry
Van not started yet
Payment kab aayega?
Audit is on Friday
Sir, I’m on leave today
Metro Mall contract ends?
Inside the owner’s head
What Rahul says, thinks, does and feels.
What he says to the team is the small part.The rest he takes home at night.
AN ORDINARY WEEK
Rahul · Owner
My phone is my office.
Saysout loud, to his team
“I’ll call you back.”“Send the report on WhatsApp.”“Who went to that site?”“This manual work is a headache.”
Thinksbut doesn’t say
If I stop checking, something will break.What is my team not telling me?Will Metro Mall renew?
Doesevery single day
7:30 AMCalls four branchesAll dayReads six WhatsApp groupsEveningMatches Excel with TallyWeekendVisits sites to see for himself
Feelsat 11 PM
TiredUnsureAlways on callAlone with it
THE TUG OF WAR IN HIS HEAD
He wants both sides. Usually one side wins.
What sits on the owner’s head
Every job in the company has one backup: Rahul.
Now I check the record. Not Rahul.
— Kavya · operations
In most companies, the owner is the only person who knows everything. So he checks everything. Tap each job and hand it to the person who should own it. Watch the pile get smaller.
ON RAHUL’S HEAD
9 / 9
Everything comes to me.
KavyaOPERATIONS
Waiting for Rahul to let go
Sees every due visit and every complaint on one board. Moves jobs before Rahul asks.
PriyaACCOUNTS
Waiting for Rahul to let go
Bills straight from finished visits. Knows who owes what, by day.
DeepaQUALITY
Waiting for Rahul to let go
Photos, signatures and certificates come in with each visit. Audit files are one download.
ArjunBRANCH MANAGER
Waiting for Rahul to let go
Attendance, routes and stock for his branch, the same way as every other branch.
One Tuesday, lived twice
Eight things go wrong on a Tuesday. Watch where each one lands.
7:30 AM · SCENE 1 OF 8
First question over chai: did all the vans leave?
THE OLD WAY
4 calls · 35m
Arjun, Kavya, Pune… who do I call first?
1Call Andheri. 3 vans out.
2Call Thane. No answer.
3WhatsApp Vashi. “Ha sir.”
4Call Pune. One technician is on leave.
WITH UPGEAR
no calls · 2m
Morning boardOpen this screen ↗
REAL UPGEAR SCREEN · DEMO WORKSPACE · SAMPLE DATA
Technicians in36 / 38
Late todaySunil, Faiz
Jobs moved2, by Kavya
Rahul looks once. Kavya has already moved the two jobs.
OLD TUESDAY, SO FAR
4 calls · 35m
WITH UPGEAR, SO FAR
0 calls · 2m
The owner’s dashboard
Drive the company like a car.
Checked the dashboard at 9. Left for Nashik at 10.
— Rahul · owner
A driver doesn’t open the engine every morning. He looks at a few needles and a few warning lights. Six needles tell Rahul how the company is running. The red lights tell him what could go wrong. Tap a light.
94%
Visits on time
Done in the promised slot
97%
Proof complete
Photo, signature, chemical
86%
Money collected
Of this month’s bills
8/9
Renewals won
Contracts due this month
91%
Complaints closed
Within 24 hours
36/38
Team present
Checked in today
WARNING LIGHTS · 4 ON TODAY
LIGHT ON · BIG CLIENT UNHAPPY
Hotel Sea Pearl complained twice this month.
WHO FIXES ITKavya sends a supervisor visit this week.
RAHUL ONLY DECIDESShould he call the GM himself?
Where the needles come from.
The owner dashboard, filled with the demo company’s sample data. Rahul opens it with his morning chai.
Product screen
/OwnerDashboard/Index
Open full screen ↗
Things every owner says
Rahul used to say this. Turn the note.
Where the day goes
On the new Tuesday, Rahul gets 5h 28m back.
These are the minutes that went into calls and chasing on the old Tuesday. On the new one they are free. Pick what Rahul does with them.
OLD TUESDAY7 AM → 11 PM
WITH UPGEAR7 AM → 11 PM
What should Rahul do with it?
Two societies and one hotel. The hotel said yes.
He had stopped selling because there was no time. This afternoon he pitched three sites.
NEW AMC SIGNED