For your team/Role 02/Operations
Everyone calls ops.
Look at the company from above. Every road runs through one desk.
A NORMAL DAY · OWNER’S CABIN
The owner asks Kavya ten times a day: “How is today going?”
Kavya is the switchboard. Every question travels to the middle, and back.
The desk in the middle stays. UPGEAR gives it one board to run the company from.
FIRST, ONE QUESTION
How many technicians does your phone look after?
Pick one. The story below changes to match your day.
✓ STORY SET FOR KAVYA’S DESK
38 technicians. Kavya tracks every one.
Right now 4 are late and 6 are waiting for an answer. On a normal day, the only way to know is to call them.
INSIDE HER PHONE
Kavya’s whole office fits in one phone.
Tap the four buttons to look inside. Then flip the switch under the phone.
start with the glowing one ↑
A NORMAL DAY · HEARS
By evening, 70+ messages. Not one of them says “all good”.
This is what Kavya carries home every night.
ONE JOB’S JOURNEY · SAANP-SEEDHI
Roll the dice. On a normal day, snakes send the job back: no photo, “nobody came”, a bill that doesn’t match. Every bite means more calls for Kavya.
Take one job from “due” to “done”.
Didn’t phone anyone for this one.
— Kavya · operations
← Tap the dice to roll
Square 1 of 16 · Job due
ROLLS0
SNAKE BITES0
EXTRA CALLS0
STARTThe job is due today. Kavya is on square 1.
THE FIRST HOUR
9 AM. Ten things land at once. Can you clear them?
1Press start2Tap the yellow buttons3Play again with UPGEARCLOCK · NORMAL WAY9:00 AM
CALLS MADE0
MINUTES SPENT0 min
STILL WAITING0
Waiting on you0 WAITING
Tap “Call” on each card. Every one needs 3 calls: call, confirm, update.
Quiet. For now.
Handled by you0 DONE
Done, after the calls.
Nothing yet.
The normal way first. Cards will start landing.
Ready? Chai is still hot.These are 10 of Kavya’s 110 jobs today.
NOW THE REAL SCREEN
Above, you sorted the cards by hand. In UPGEAR, this screen sorts them for you.
Three things to look at below:
1Where every technician is right now
2Which visits are done, and which are late
3You know it without making a single call
Product screen
/Operations/LiveMap
Open full screen ↗
THE BIG WORRY, ANSWERED
Only Kavya knows Sea Pearl hates Wednesdays. Kavya types it in once, and every technician sees it from then on.
With UPGEAR, Kavya becomes the person who runs the system.
1
You set the rulesSlots, checklists, proof rules, who covers whom. The system follows what Kavya decides.
2
Your work becomes visibleEvery fix has Kavya’s name on it. The owner sees the wins too.
3
You become promotablePeople who run a system get more branches. People who remember everything get more calls.
THE CHAI-BREAK JAR
What ops people only say at chai break.
Pull a chit from the jar. Each one gets a straight answer.The jar is full. Pull the first chit.
THE REAL TEST
Stamp the leave form both ways. See what Friday looks like.
Can Kavya take Friday off for a cousin’s wedding?
Went to the wedding. Phone stayed quiet.
— Sunil · supervisor
LEAVE APPLICATION
ToRahul sir (Owner)
FromKavya, operations manager
DateFriday · 1 day
ReasonCousin’s wedding in Nashik
Stamp the form to see Friday.
PASS IT ON
You see these problems before your owner does. Show them this page.
1 · TELL YOUR OWNER
Rahul sir (Owner)
Sir, I saw UPGEAR. It is made for pest-control operations like ours. It could help with:
•Too many calls every morning•No proof when clients complain•Can’t take a day off
Can we take a 1-hour demo with our own data this week?
– Kavya ✓✓
Send to my owner ↗
2 · SEND TO YOUR OPS FRIENDS
You know other ops people with the same phone problem.
Bhai, dekh yeh. Pest control ke ops walon ke liye bana hai. Subah ke 70 calls, WhatsApp pe photo maangna, Excel se bill match karna… sab isme dikhaya hai. Mujhe laga tu bhi relate karega. Try it: https://upgearcrm.com/for/operations/
– Kavya
Ops wale · Pest controlWhatsApp group · 23 members
Or see it on your own jobs first.
Book a 1-hour demo →