Every risk of switching, answered before you sign.
When a pest-control company changes software, the same twelve worries come up, from the owner's six years of customer data to the accountant's month-end. Each one is answered below, in the order people raise them.
Nobody's job title says "risk". The file goes desk to desk.
Only big companies have one person for this. Everywhere else, each desk checks its own part and passes the file on.
Like shifting house. Every box is counted out and counted back in.
Your sheets and old software go into boxes, and Kavya checks each one at the gate. A box that can't go through waits there with a label saying why, so nothing disappears without a name.
Services keep running while you switch, one branch at a time.
This is Kavya's service board for five weeks. Grey jobs still run on your old register and purple jobs run on UPGEAR. Watch the two counters on the right. Your exact weeks are agreed during setup.
One customer, five people, and each one sees only their part.
Here is Meridian Cold Chain's record through five pairs of eyes. The price hides from Sameer and the photos hide from accounts. This is a typical arrangement. You pick yours when your account is set up.
If your systems had a WhatsApp group, it would look like this.
One invoice, from 10:14 in the morning to the Tally import at six. Every member says what it did, and the one that got stuck says so out loud.
Bigger companies send a form. We fill every line.
Hosting, backups, who can see your data, India's data law, and what happens if the vendor shuts down. Procurement and IT check these ten lines, and each answer comes in writing, in the contract, or live in the demo.
When something goes wrong, the panic should last a minute, not a week.
Six bad days, played out minute by minute. The pulse on the right belongs to whoever took the hit. Ask us to run any of them live in your demo.
Bring the question that sank the last vendor.
Send it along with a sample of your customer sheet. In the demo we count your sheet live and answer the question on screen, before anyone signs.