1. Introduction
Upgear CRM is committed to ensuring customer satisfaction. This policy outlines the conditions under which cancellations and refunds may be processed.
2. Subscription Cancellation
- User-Initiated Cancellation:
Users can cancel their subscription at any time through their account settings or by contacting support. - Effect of Cancellation:
Upon cancellation, users will retain access to the service until the end of the billing cycle. No further charges will be applied.
3. Refunds
- Eligibility for Refunds:
Refunds may be provided under the following circumstances:- Technical issues rendering the service unusable, and not resolved within 7 business days.
- Erroneous charges caused by system errors.
- Non-Refundable Situations:
- Charges for services already rendered.
- User dissatisfaction arising from non-technical reasons, such as lack of usage or preference changes.
4. Refund Process
- Users must submit a refund request via email at connect@upgearcrm.com within 7 days of the charge date.
- Refund requests will be reviewed within 10 business days. Approved refunds will be processed through the original payment method within 14 business days.
5. Modifications
- Upgear CRM reserves the right to amend this Cancellation and Refund Policy. Updates will be posted on our website, and users will be notified of significant changes.
6. Contact Information
For questions or to request cancellations/refunds, please contact:
Email: connect@upgearcrm.com