--- title: "Cancellation and Refund Policy · UPGEAR" description: "What happens when you do not renew, how to report an incorrect charge, and how a qualifying service-failure refund is assessed." url: https://upgearcrm.com/cancellation-refund/ last_updated: 2026-10-27 --- Legal · Refunds # Cancellation and Refunds What happens when you do not renew, how to report an incorrect charge, and how a qualifying service-failure refund is assessed. Last reviewed · 1 October 2026 8 sections · about 6 min read On this page [connect@upgearcrm.com](mailto:connect@upgearcrm.com) This policy covers UPGEAR subscriptions supplied by **Upgear Technologies LLP**, LLPIN **ADA-7865**. Your accepted quotation and governing agreement identify the purchased term, scope and any expressly agreed variation. More favourable agreed remedies and mandatory legal rights remain available. Before you decide ## Choose the action you need Your situation What to do What happens You do not want another term You can tell us you will not renew Renewal needs your fresh approval and payment. Nothing renews automatically. A UPGEAR charge appears incorrect Email the invoice or payment reference and explain the error We investigate the charge and correct a confirmed error. A purchased service is unusable Report the technical issue and identify the affected workflow A refund can be considered if the failure remains unresolved for seven business days. You need your records Request export assistance before expiry where possible Export is separate from cancellation and is assisted without a charge. You want records deleted Send a privacy request We assess deletion separately from access expiry and refunds. For cancellation, billing or refund requests: **[connect@upgearcrm.com](mailto:connect@upgearcrm.com)**. Support operates **Monday to Friday, 10 am to 6 pm IST**. Section 01 ## Not renewing or ending a subscription You may tell us at any time that you do not intend to renew. There is no current advance-notice deadline. Because renewal requires your approval and payment, you do not need to cancel an automatic payment arrangement to stop a new UPGEAR term. Ordinary non-renewal leaves access available until the paid licence end date, unless an earlier termination or restriction applies under the governing agreement. **Login then stops, with no automatic grace period.** Choosing not to renew does not itself refund the current term. Undisputed fees already due and separately authorised work already supplied remain payable. If you seek an earlier termination, identify that request separately so its contractual consequences can be assessed. Deleting the app or stopping use does not change the current paid licence term. Let us know your plans if you need help preparing an export. Section 02 ## Incorrect charges Contact us promptly, preferably within **seven calendar days of the charge**. Include the invoice or payment reference, date, amount and explanation. Calendar days include weekends and holidays. A later report does not waive a valid legal right or make a confirmed error correct. Examples include a duplicate payment, an amount inconsistent with the accepted quotation, or a charge for an unauthorised renewal. We check the agreed purchase and payment records. A confirmed incorrect amount is refunded or, with your agreement, credited. We do not substitute a credit for a refund without your agreement. Section 03 ## An unresolved technical failure A refund can be considered where a failure in the purchased UPGEAR service makes the affected service unusable and remains unresolved for **seven business days after it is first reported**. Report the issue during the paid term as soon as reasonably possible, by email or your customer support WhatsApp group. Identify the affected workflow, when the problem began and the organisation involved. Keep the original email or support reference. You may state at that point that you are seeking a refund if the service remains unusable. The seven-business-day period is an investigation and resolution period; it is not the refund review period. Once it ends, you can submit or continue the refund request. Preferably do so within **seven calendar days after that period ends**. A technical incident does not have to occur during the first seven days after a subscription payment. The request is assessed under this policy, the governing agreement and applicable law. We consider the verified impact, duration, cause, purchased scope and whether an effective workaround was available. An integration or device issue does not automatically qualify as a UPGEAR failure; equally, a third party's involvement does not automatically remove our responsibility. Approval is not automatic. We explain the decision and, if approved, the amount and basis. There is no general money-back guarantee. Any specific refund formula or termination remedy in the governing agreement applies to its stated scope. For this process, business days are Monday to Friday in India. Support hours are 10 am to 6 pm IST. Calendar days include weekends and holidays. Section 04 ## Requests that do not ordinarily qualify An ordinary refund is not provided solely because the service was used less than expected, preferences changed, or the organisation no longer needs it. Properly delivered services are not ordinarily refundable on those grounds. Separate onboarding, migration or custom work follows its agreed scope. A claim about defective or incomplete work is assessed on its facts; describing work as delivered does not resolve that claim. An unpurchased feature or an uncommitted roadmap item is not part of the subscription for refund purposes. Provider usage or transaction charges follow the relevant provider's terms and the party that collected them. These conditions do not exclude a valid claim concerning UPGEAR's own incorrect charge or responsibility. Section 05 ## What to include Email **[connect@upgearcrm.com](mailto:connect@upgearcrm.com)** with **Cancellation request**, **Billing correction** or **Refund request** in the subject. Include: - 1 Organisation name and an authorised contact. - 2 Invoice or quotation reference, payment date and amount, where relevant. - 3 The reason for the request and the action you want. - 4 For a technical failure, the original report reference and affected workflow. We may verify your authority or request limited information needed to decide the case. A redacted receipt or screenshot can help. Do not send full card details, CVV, passwords, OTPs, API keys or unnecessary employee or customer records. Section 06 ## Review and refund timing We review refund requests within **10 business days of receipt** and communicate the decision and reason. If necessary information is missing, we identify it within that period and explain any resulting delay. An acknowledgement is not approval. An approved refund is initiated to the **original payment method within 14 business days of approval**. The bank or payment provider may take additional time to show the amount in the account. We provide the available transaction reference for follow-up. If the original route cannot accept the refund, we contact an authorised representative to agree and verify an appropriate alternative. We do not ask for an OTP or payment password to issue a refund. Relevant tax and credit-note adjustments follow applicable law. If you dispute a decision, reply with the request reference and the reason for review. Your statutory complaint and dispute rights remain available. Section 07 ## Export and deletion are separate There is no fixed automatic post-expiry export window. Login stops on the licence end date. Contact us before expiry where possible; UPGEAR can arrange temporary export access on request while the records remain available. **Export assistance has no charge.** List screens export to Excel; invoices, quotations, certificates and service reports can be printed or saved as PDF. Photos, signatures and uploaded files require a manual handover and are not included in Excel exports. A broader handover can include the upload folder as a ZIP and the customer database backup. Some expired portals and databases are manually removed after a few months. There is no fixed automatic deletion schedule or promise of indefinite storage. Agree the export scope and access period with us in writing. Existing agreed rights to receive records remain available. Cancellation does not request deletion, and deletion does not itself settle a refund claim. Use the privacy contact for deletion requests; applicable preservation and backup limits are described in the [Privacy Policy](https://upgearcrm.com/privacy/#7-how-long-information-is-kept). Section 08 ## Changes and contact A later version of this policy does not retrospectively remove a remedy applicable to an earlier payment or incident under the governing agreement. Material changes are communicated through an appropriate customer channel where required. **Upgear Technologies LLP** LLPIN: **ADA-7865** 1560, Ayodhya Nagar, Kadgaon, Gadhinglaj, Kolhapur – 416502, Maharashtra, India [connect@upgearcrm.com](mailto:connect@upgearcrm.com) ## Questions about this page? Email [connect@upgearcrm.com](mailto:connect@upgearcrm.com) Privacy & grievance Vinnay Kulkarni Support hours Mon–Fri, 10 am–6 pm IST Upgear Technologies LLP · LLPIN ADA-7865 · Head office: Mumbai, Maharashtra · Registered office: 1560, Ayodhya Nagar, Kadgaon, Gadhinglaj, Kolhapur – 416502, Maharashtra, India Also read [Trust → Hosting, access, AI data paths, recovery and exit.](https://upgearcrm.com/trust/) [Privacy Policy → What we handle, where it goes and how long it stays.](https://upgearcrm.com/privacy/) [Terms of Service → Scope, fees, renewal, support and records at exit.](https://upgearcrm.com/terms/) --- UPGEAR: pest control business software for India. Website: https://upgearcrm.com/ · Book a demo: https://calendly.com/upgearcrm/upgear-demo · Email: connect@upgearcrm.com · Support: support@upgearcrm.com · WhatsApp: +91 97671 35315 Summary of the whole site for AI assistants: https://upgearcrm.com/llms.txt · Every page in one file: https://upgearcrm.com/llms-full.txt